Return & Exchange Policy

Return & Exchange Policy

We want you to love what you ordered, but if something isn't right, let us know. We'll give you an exchange on that piece in another color, a different size, or an entirely new style. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had ordered, you may return the merchandise unused, and in the same condition as you received it, in its original packaging with original tags, for an exchange, within 14 days from the date on which these goods are delivered. Once received, the customer care team will see if all conditions are met, your credit/exchange would be processed.

Please note:

1)      Products once dispatched or delivered cannot be returned. It can only be exchanged for another product or store credit.

2)      Items will be considered for store credit/exchange only if it is unused, unaltered and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Please inform our customer care department in the event of any Goods/products are delivered without tags.

3)      Where provided, belts and any designer packaging such as muslin bags, should be included with your return

4)      All custom-made orders are non-returnable.

5)      No Exchanges on discounted merchandise.

6)      We do not exchange Cosmetics, Masks, Swimwear and Jewellery because of Hygiene reasons.

7)      Returns/Refunds would only be accepted if goods received are defective, spurious, not as advertised/agreed upon or delivered later than stated delivery date. Refund processing, if applicable, may take upto 7-10 business days.

 

 Exchange in India 

Step 1

To return an item, the customer must write to us at shop@houseofmasaba.com. Alternatively, the customer may WhatsApp us at our customer care number +91-77380 07478, within 14 days of delivery of the shipment.

Step 2

Please await a mail confirmation from our end for initiating the return. We will try to arrange for a pick-up through our courier partner Bluedart. Just in case, their service is unavailable at your address, we request to self-ship it at our address.

Step 3

Pack your return securely, in the original package if possible, and Courier the parcel back to us. Details will be shared in the email.

Exchange Outside India

Unfortunately, at this moment, we do not permit any returns or exchanges for international orders, unless the product is damaged or defective, or if merchandise delivered is different from what you had ordered.

In an exceptional case to case basis, if a customer can facilitate the return of goods in India, at an address from where a pickup can be arranged through our courier partner Bluedart, within 90 days from merchandise delivery, we are happy to facilitate an exchange for the customer. Shipping charges may be applicable in case, exchanged merchandise requires International shipping