House of Masaba Loyalty Program

Key terms of reward Programme

    1. Customers earn 3 -7%  Loyalty points on every Purchase of Non discounted products
    2. Silver Tier gets-3% Points, Gold 5% and Platinum 7% points for every amount spent.
    3. 1 loyalty point is equal to INR 1 and its equivalent in other currencies
    4. The Loyalty Points earned would be valid for 12 months from the date of credit of points. If not spent within 12 months from the date of credit of points, such Loyalty Points will automatically lapse and will not be re-credited in any event.
    5. The Loyalty Points earned by the members are non-transferable in nature to any person whomsoever.
    6. For redeeming the accumulated Loyalty Points on online purchase, member at the time of purchase from the online store of HOM can directly make payment by using their Loyalty Points credited in their respective online registered account on the Website.
    7. In case of the customers making purchases in foreign currency (other than INR), the conversion value of INR to such foreign currency, to ascertain the value of each Loyalty Point in foreign currency, will be decided as per the discretion of HOM

 

Detailed terms

  1. General
    1. These general terms and conditions ("T&C") govern the Customer Loyalty Program ("Rewards Program") by House of Masaba Lifestyle Private Limited ("HOM").
    2. The Rewards Program aims at providing rewards and benefits to all the customers of HOM located across the globe as a reward for showcasing their loyalty towards HOM.
    3. The Rewards Program covers Purchases made on www.Houseofmasaba.com only.
    4. HOM at its sole discretion, without any prior intimation, may alter/modify the T&C and/or the structure of the Rewards Program including discontinuation of the Rewards Program itself.
  1. Membership
  1. Membership under the Rewards Program is voluntary, valid for a lifetime and is non- transferable.
  2. Any individual who has attained the age of 18 years and is shopping online at HouseofMasaba.com is eligible for membership under the Rewards Program as per T&C.
  3. A customer making a purchase will be classified as a (i) Silver (ii) Gold and (iii) Platinum member based on their new accumulated purchases made from the launch of the Rewards Program against the tier classification done below and shall be subject to the T&C at all times.
Tier
Purchase Limit (INR)
Purchase Limit (USD)
Silver
Rs 1/-to Rs 1,00,000/-
    $1 to $1,400
Gold
Rs 1,00,001/- to Rs 3,00,000/-
   $1,400 to $4,200
Platinum
Rs 3,00,000 and above
   $4,200- and above
  1. In case of any purchase made by a customer in foreign currency (other than INR), the INR equivalent of such purchases will be decided as per the discretion of Such converted INR value shall be used by HOM to ascertain the classification of customer and accumulation of loyalty points. The Dollar reference given above is just for convenience of customers, for purpose of calculation of Tier always INR equivalent of such purchases would be considered.

 

  1. Earning Loyalty Points
    1. A member will be automatically upgraded from a lower Tier to a higher Tier once the accumulated purchase reaches the minimum level for the next tier. However, at the time of upgradation the member will be eligible for earning Loyalty Points for the lower level Tier and not the higher Tier for the purchase responsible for upgradation of the Tier.
    2. All members of the Rewards Program are required to provide mandatory information including full name, valid & active mobile number and email-id, and adhere to such terms and conditions as may be prescribed for membership from time to time by HOM. The membership under the Rewards Program will be granted solely at the discretion of HOM and the final discretion on all matters relating to the membership shall vest with HOM at all times.
    3. The membership obtained under the Rewards Program is only for individual use and not corporate purchases.
    4. At any point, HOM reserves the right to withdraw, alter/modify any or all of the memberships issued. HOM will have limited liability to the Rewards Program member, only to the extent of the reward points available in the credit of the member's account. At any point in time, HOM shall not be liable to the member of the Rewards Program or his/her family members/friends for any inter se disputes between them. HOM will not be liable to customers for not giving any benefit of Rewards Program/ Loyalty Points, due to discontinuation/ cessation of Rewards Program/ Loyalty Points under any legal/ statutory requirement.
  2. Earning Loyalty Points
  1. All the members under the Rewards Program will earn reward points based on the purchases they make on the houseofmasaba.com under their membership number ("Loyalty Points"). The number of loyalty points earned by a member is based on the tier category (refer Membership point 4 above).
  2. Members will earn Loyalty Points as per below mentioned basis for every purchase:

Tier

Loyalty Points

Silver

3% Loyalty points on Purchase Value

Gold

5% Loyalty points on Purchase Value

Platinum

7% Loyalty points on Purchase Value

  1. The credit of Loyalty Points against purchases made will take about 30 day to reflect in the member's account. However, HOM shall not be responsible for any delay in having the loyalty points credited into the member's account.
  2. Members can check the Loyalty Points earned by them from their online account on the Website
  3. The Loyalty Points earned would be valid for 12 months from the date of credit of points. If not spent within 12 months from the date of credit of points, such Loyalty Points will automatically lapse and will not be re-credited in any event.
  4. The Loyalty Points earned by the members are non-transferable in nature to any person whomsoever.
  5. HOM reserves the right to refuse to award Loyalty Points for any breach or non-compliance of these terms and conditions or failure to pay for the purchases.
  6. Loyalty Points earned under the Rewards Program cannot be clubbed with any other offer or discount whatsoever. Loyalty Points will not be earned inter alia any of the following events:
    1. Special Offers
    2. Discounted products
  • Purchase on products that has complimentary offer.
  1. Gift Cards
  1. Redemption of Loyalty Points
    1. The Loyalty Points credited to the member’s account can be immediately redeemed towards the next purchase of products at houseofmasaba.com subject to the T&C. The value of each Loyalty Point is equal to 1 INR.
    2. In case of the customers making purchases in foreign currency (other than INR), the conversion value of INR to such foreign currency, to ascertain the value of each Loyalty Point in foreign currency, will be decided as per the discretion of HOM.
    3. Once the transaction is completed, the Loyalty Points in a member's account will be reduced to the extent of the Loyalty Points spent. If there is any shortfall in payment under an invoice after redeeming the Loyalty Points, the member shall pay such amounts separately by other means as suggested by HOM to such member.
    4. For redeeming the accumulated Loyalty Points on online purchase, member at the time of purchase from the online store of HOM can directly make payment by using their Loyalty Points credited in their respective online registered account on the Website.
    5. Loyalty Points once spent against a purchase can, in no event, be re-credited or reversed.
    6. No cash refund will be entertained for purchases made by redemption of the Loyalty points in the case of purchase returns/exchange. In an event of return/exchange a customer shall be eligible to earn Loyalty Points on the payment of additional amount (if any) made on such subsequent purchase.
    7. HOM shall reserve the right to refuse redemption of Loyalty Points for any breach or non-compliance of the T&C or failure to pay for the purchases.
  2. Other Benefits to Members
    1. Special Discount
      1. In their birthday month, members of Rewards Program can avail special discounts on the basis of the Tier they fall into for any size of single order as per the table given below:

Tier

% discount

Silver

5%

Gold

7%

Platinum

10%

  1. As a part of the above given privilege, the special discounts as applicable above can be clubbed with any other offer available on that given day.
  1. Other Terms and Conditions:
    1. HOM reserves the right to withdraw any one or all of the memberships issued under the Rewards Program.
    2. The members are requested to update any change in their registered mobile number, address and any other profile information from time to time on the Website, or write to us at shoponline@houseofmasaba.com, or WhatsApp us on (+91) 8452950459. The member shall be responsible for providing accurate information, including name, address, email-id and mobile number. HOM relies solely on the information provided by the member from time to time and shall not be liable for any incorrect information or failure on the part of member to forthwith update any information or any consequences arising thereof.
    3. In the event of a dispute between the member and HOM, with regard to or in relation to the Rewards Program, the decision of HOM shall be deemed as final and binding.
    4. All the terms and conditions are subject to the Indian law and disputes, if any, will be subject to the exclusive jurisdiction of the Courts at Mumbai, Maharashtra India.
    5. By becoming a member of the Rewards Program, a customer consents to and agrees to be bound by all the terms and conditions mentioned herein or as modified or varied from time to time by HOM.